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AI receptionist for vacation rentals

Every guest question, answered — without living on your phone.

Booking inquiries, check-in details, and mid-stay issues handled 24/7 across all your listings — so guests feel taken care of and you get your evenings back.

  • Answers 24/7
  • Live in days
  • Speaks your trade

Incoming call

Answered in 1 ring
CallerHey, I'm staying at the Kailua cottage tonight but I can't find the door code anywhere. My flight was delayed and now it's like 10pm.
NaluAgency AINo problem at all — I can get you in. Can I get the name the reservation is under and the check-in date?
CallerIt's under Marquez, checking in tonight, the 13th.
NaluAgency AIGot it — I see your reservation, Marquez. The door code is 4729. Enter it on the keypad to the right of the front door, then push the handle down. The porch light switch is just inside on the left.
Sound familiar?

The phone is costing you business

Here's what running a vacation rental does to your phone — and what it quietly costs.

Guests don't care what time zone you're in

Check-in questions arrive at midnight, booking inquiries land on Sunday morning, and a locked-out guest at 10pm can't wait until you see the text. Every hour without an answer is a stressed guest and a bad review.

The same questions, every single stay

What's the door code? Where do I park? What's the Wi-Fi password? When is checkout? You've answered these hundreds of times. Your guests still need the answer right now.

Slow replies cost you the booking

On Airbnb and Vrbo, response time is ranked. A caller who reaches your voicemail just hits the next listing. When you're managing multiple units, the gap between question and answer is the gap between booked and empty.

What the AI handles

Everything your vacation rental's phone needs

Tuned to your business during onboarding — it answers in your trade's language and works the way you already do.

Answers availability & booking inquiries

Handles date and pricing questions, captures booking interest with all the details, and routes serious inquiries to you — so you're only spending time on guests who are ready to book.

Shares check-in details securely

Gives guests their door code, gate code, and self-check-in instructions only after verifying their name and reservation against your records. Your code is shared with the right person, not a wrong-number caller.

Covers the repeat questions, all day

Wi-Fi password, parking spot, trash day, checkout time, towel policy — the AI knows your house rules for each listing and answers accurately every time without pulling you away from your evening.

Gives local recommendations

Points guests to the good spots nearby — the farmers market, the best snorkeling, the plate lunch place the locals actually go to. It answers like someone who knows the island, because you told it what to say.

Captures mid-stay issues fast

When something breaks or a guest has a problem, the AI gets the details and sends them straight to you or your cleaning crew. You hear about issues before they turn into a one-star review.

Coordinates turnover questions

Handles timing questions from your cleaning crew and guests around checkout and early check-in — the day-of coordination that eats up your texts and calls.

Handles multiple listings cleanly

Each listing has its own details — different door codes, different house rules, different parking. The AI keeps them straight and gives every guest the right information for their specific unit.

Hear how it sounds

A real call, handled

No phone tree, no “press 1.” It talks like a vacation rental person would — and it knows your world.

Speaks your language

guestthe listingcheck-in / checkoutself check-inturnoverthe cleaning crewSTRhouse rulesdoor code / gate codeminimum stayinstant bookthe unit

Live call · 0:42

How a real vacation rental call sounds

Answered
CallerHey, I'm staying at the Kailua cottage tonight but I can't find the door code anywhere. My flight was delayed and now it's like 10pm.
NaluAgency AINo problem at all — I can get you in. Can I get the name the reservation is under and the check-in date?
CallerIt's under Marquez, checking in tonight, the 13th.
NaluAgency AIGot it — I see your reservation, Marquez. The door code is 4729. Enter it on the keypad to the right of the front door, then push the handle down. The porch light switch is just inside on the left.
CallerPerfect. And where do I park?
NaluAgency AIYou've got the single-car driveway — the spot straight ahead when you pull in. I've also logged this call so your host knows you arrived late. Is there anything else you need tonight?
CallerNo, that's great. Thank you.
NaluAgency AIEnjoy your stay. If anything comes up, just call this number anytime.
Fits your stack

Works with the tools you already use

We map the AI to your vacation rental's existing systems during onboarding — no rip-and-replace.

HospitableGuestyHostawayOwnerRezAirbnbVrboGoogle Calendar

24/7 guests expect an answer — not a voicemail, not a text in the morning.

Questions

Vacation Rentals, answered

The things short-term rental owners and managers ask us most.

Yes — we configure it with the details for each of your listings: different door codes, house rules, parking instructions, and local tips. When a guest calls, it serves the right information for their specific unit. Managing five properties doesn't mean five times the work for you.

It only shares a door or gate code after verifying the caller against the reservation — name, booking date, and listing. If something doesn't match, it takes a message for you instead of reading off the code. You set the verification rules during onboarding.

Yes. Visitors to Oʻahu arrive from Japan, Korea, Australia, and mainland U.S. at different hours. The AI can assist in multiple languages — we set up the ones that matter for your guest mix.

Urgent calls get triaged fast. The AI captures what happened, which unit, and how to reach the guest, then texts you and your cleaning crew immediately. You decide the escalation rules; nothing sits in a queue.

We connect to the property management and channel tools you already use. Reservation data flows in so the AI always has current booking information. We map the integrations during setup.

It knows your checkout time and policy and can answer those questions accurately. Late checkout requests get routed to you as a message — the AI doesn't commit to changes without your say-so.

Ready to put your vacation rental's phone on autopilot?

Book a free consultation. We'll map your phone flow, show you exactly what the AI can handle, and have you live in days — no pressure, no commitment.